Refund policy
All sales are final but one of the reasons I use Whitewall is that they have excellent quality standards. However if your order has any damage then please see below.
WhiteWall prioritizes customer satisfaction by offering a satisfaction guarantee to address any order issues. Customers should contact customer service via email with a detailed defect description and at least two clear photos. The Quality Management team will review the case and provide a prompt resolution, either remaking the product or offering compensation.
https://service.whitewall.com/hc/en-us/requests/new